Built around the clinic, not the other way round.
Generic IT support treats a medical practice like any other office. We don’t. Our platform, our schedules and our people are organised around consult hours, practice software and the obligations that come with clinical data. That discipline carries to every client we manage — clinical or not.
Problems fixed before you see them
SCagent watches every managed endpoint around the clock. Problems are detected — and frequently resolved — before your staff notice anything at all.
Patching on clinic time
Updates and maintenance are scheduled around clinic hours, so machines stay current without a waiting room watching a progress bar.
Fluent in your systems
We work with the software practices actually run — Genie, Gentu, Best Practice, Medical Director, Xestro and Dental4Windows — and with the privacy and retention rules that govern health data.
SCagent. Our own platform.
Most providers manage clients on someone else’s software. We built our own, designed around how clinics operate — with AI-assisted triage, always under engineer control, catching most issues before anyone thinks to call. How we apply it.
- Proactive detection, around the clock
- Patching that respects clinic hours
- Rapid response when you do need us
- Windows, macOS and Linux on one platform
A backup you can prove.
Every protected server is imaged whole, and every image is verified by actually booting it. If a restore is ever needed, we already know it works — and individual files can be recovered from any retained image.
Engineered around the retention obligations that apply to clinical data.
One provider, the whole stack.
Infrastructure, platform and support from the same team — one number to call when something breaks.
Endpoint management
Monitoring, patching and support on SCagent, our own platform.
Managed infrastructure
Design, build and day-to-day operation of servers, storage and the systems around them.
Managed virtualisation
VMware ESXi, Microsoft Hyper-V and Proxmox VE, operated in production by one team.
Backup & disaster recovery
Server backups proven by booting them, with file-level restore from any retained image.
Microsoft 365 & networks
Tenancy administration and managed practice networks, handled end to end.
Cloud voice
Hosted telephony on Australian carriage, with the features reception relies on.
Talk to the people who run it.
Phones are answered Monday to Friday, 8:00am to 5:30pm AWST, by the team that builds and operates the platform — or write to us and we’ll come back to you.