Built around the clinic, not the other way round.
Generic IT support treats a medical practice like any other office. We don’t. Our platform, our schedules and our people are organised around consult hours, practice software and the obligations that come with clinical data.
Problems fixed before you see them
SCagent watches every managed endpoint around the clock. Problems are detected — and frequently resolved — before your staff notice anything at all.
Patching on clinic time
Updates and maintenance are scheduled around clinic hours, so machines stay current without a waiting room watching a progress bar.
Fluent in your systems
We work with the software practices actually run — Genie, Best Practice, Dental4Windows, HICAPS and Tyro payments — and with the privacy and retention rules that govern health data.
SCagent. Engineered in-house, purpose-built for practices.
Most providers resell someone else’s management software with a logo on top. We took the other path and built our own — a next-generation platform designed around how clinics actually operate. Frontier AI runs quietly through its triage — carefully applied, always under engineer control — so most issues are handled before anyone thinks to call. How we apply it.
- Proactive detection, around the clock
- Patching that respects clinic hours
- Rapid response when you do need us
- Windows, macOS and Linux on one platform
A backup you can prove.
Every night we take a full-disk image of every protected server volume and replicate it to independent storage. Then we do the part most providers skip: every backup is verified by actually booting it in an isolated environment. If a restore is ever needed, we already know it works — and individual files can be recovered from any retained image.
Engineered around the retention obligations that apply to clinical data.
One provider, the whole stack.
Infrastructure, platform and support from the same team — no vendor triangle to sit in the middle of when something breaks.
Endpoint management
Monitoring, patching and support on SCagent, our own platform — purpose-built for practices.
Managed infrastructure
Design, build and day-to-day operation of servers, storage and the systems around them.
Managed virtualisation
VMware ESXi, Microsoft Hyper-V and Proxmox VE, operated in production by one team.
Backup & disaster recovery
Nightly full-disk imaging, replicated to independent storage and verified by booting every backup.
Microsoft 365 & networks
Tenancy administration and managed practice networks, handled end to end.
Cloud voice
Hosted telephony on Australian carriage, with the features reception actually uses.
Talk to the people who run it.
Phones are answered Monday to Friday, 8:00am to 5:30pm AWST, by the team that builds and operates the platform — or write to us and we’ll come back to you.